Accessibility Statement

Our Commitment

KYU Restaurants LLC ("KYU") is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards. KYU strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as well as the requirements of Title III of the Americans with Disabilities Act (ADA) and applicable state laws.

Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML structure for screen reader compatibility
• Clear navigation and logical page structure
• Alt text descriptions for meaningful images
• Sufficient color contrast ratios for readability
• Full keyboard navigation support
• Responsive design compatible with mobile devices and assistive technologies
• ARIA labels and landmarks for enhanced navigation
• Form labels and error messages clearly associated with inputs
• No content that flashes more than three times per second
• Text resizable up to 200% without loss of content or functionality

Accessibility for Reservations & Online Services

Our reservation system is designed to be accessible. If you encounter any difficulties making a reservation online or using any feature of our website, we provide the following alternatives:

• Phone: +1 (786) 577-0150 — available during restaurant hours
• Email: alexis@kyurestaurants.com

We will respond to all accessibility-related requests within 2 business days and provide an equivalent alternative means of access to any information or service.

Physical Dining Accommodations

All KYU restaurant locations (Miami, New York, and Las Vegas) are fully accessible to guests with mobility disabilities. We offer:

• ADA-compliant entrances and pathways
• Accessible restrooms
• Wheelchair-accessible seating throughout the dining room
• Large-print menus available upon request
• Staff trained to assist guests with disabilities
• Service animal accommodations in full compliance with the ADA
• Assistance with menu reading or dietary accommodation requests

To ensure the best possible experience, please notify us of any accessibility needs at the time of your reservation. We will make every reasonable effort to accommodate your requirements.

Third-Party Content

Our website may contain content or functionality provided by third-party services (including but not limited to reservation platforms, mapping services, and social media embeds). While we make reasonable efforts to work with vendors who share our commitment to accessibility, we cannot fully control the accessibility of third-party content. If you encounter a barrier on any third-party feature, please contact us and we will provide an accessible alternative.

Browser and Assistive Technology Support

Our website is optimized for the latest versions of major browsers and is compatible with the following assistive technologies:

• Screen readers: NVDA, JAWS, VoiceOver, TalkBack
• Voice control software: Dragon NaturallySpeaking, Voice Control (macOS/iOS)
• Text enlargement and browser zoom up to 200%
• High-contrast display modes
• Full keyboard and switch access navigation

Known Limitations & Ongoing Improvements

Despite our best efforts, some areas of our website may not yet be fully accessible. We are actively working to identify and remediate these issues. Known limitations will be documented here as they are identified and resolved. We conduct periodic accessibility audits and address issues on a priority basis.

Formal Grievance Process

If you are not satisfied with our response to your accessibility request, or if you believe you have experienced unlawful discrimination in violation of the ADA or applicable law, you may:

• Submit a formal written complaint to alexis@kyurestaurants.com with the subject line "Formal Accessibility Complaint." We will respond in writing within 10 business days.
• File a complaint with the U.S. Department of Justice, Civil Rights Division, Disability Rights Section: www.ada.gov/filing-a-complaint
• Contact the U.S. Equal Employment Opportunity Commission (EEOC) if the matter relates to employment.

Contact Us

We welcome your feedback. To report an accessibility barrier, request accessible content, or ask a question about our accessibility efforts, please contact our Accessibility Coordinator: